TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS OF SALE AND PRIVACY POLICY

GENERAL TERMS AND CONDITIONS OF SALE

APPLICABLE TO ALL BOOKINGS MADE BY AN INDIVIDUAL CUSTOMER FOR UP TO 7 ROOMS.

Scope and enforceability

These general terms and conditions of sale (hereinafter ‘GTC’) apply to all bookings, accommodation services and ancillary services set out in these GTC, between the company providing the accommodation (hereinafter ‘the Hotel’) and one or more persons booking accommodation at the Hotel (hereinafter ‘the Customer’) or benefiting from such accommodation (hereinafter ‘the Beneficiary’).
The application of the T&Cs covers the booking of a service (hereinafter ‘the Service’) directly with the Hotel, via the website (hereinafter ‘the Website’), by email, through the booking centre or via a third party.
The version of the T&Cs binding on the Customer is that in force at the time of booking.
In any event, the Hotel reserves the right to amend these GTC in whole or in part at any time. Customers are advised to check the date on which the GTC were last updated.
For bookings of more than 7 rooms, the Customer must contact the central booking office or the Hotel concerned directly, regardless of the distribution channel or method of booking.

General Provisions

These Terms and Conditions of Sale can be downloaded via the following link: Link/HERE, or using any function on the reader’s browser or computer.
The Customer declares that they have obtained from the Hotel all the information necessary to make their choice and book their service.

The Customer acknowledges that they have familiarised themselves with the nature, price, destination and booking terms of the available Services, and that they have sought and obtained the necessary and/or additional information, in particular the terms and conditions of sale for the rate booked, in order to make their booking in full knowledge of the facts.
The Customer certifies that they are of legal age and have the capacity to enter into a contract with the Hotel, and that they are not subject to any form of guardianship or curatorship within the meaning of Articles 425 et seq. of the French Civil Code.
The Customer guarantees the truthfulness and accuracy of the information provided by themselves or by any other persons who have made the booking in their name and on their behalf.
The Customer is solely responsible for their choice of Services and for ensuring they meet their needs; accordingly, the Hotel cannot be held liable in this regard.
All bookings are made in a specific name and may under no circumstances be transferred to a third party, whether free of charge or for a fee. Any booking made on behalf of another person must be made in the name of the third party who is the holder of the stay.
The Customer undertakes to inform any Beneficiary of the booking of the terms and conditions applicable to their booking and their stay at the Hotel, including these General Terms and Conditions and the Personal Data Processing Policy.
The booking is deemed to have been accepted by the Customer upon completion of the booking process. The booking implies acceptance of these GTC by the Customer and, where applicable, the Beneficiary. Any online or digital booking requires the Customer to have read and fully and unreservedly accepted these GTC. This acceptance is confirmed upon the Customer’s confirmation of the booking.

III. Booking Process

The Customer may book a Service via the Website, by email, by telephone or directly with the Hotel.

The Customer acknowledges that they have read the Hotel’s Terms and Conditions, the specific terms and conditions of the booked rate, the cancellation policy, and the nature, destination and booking terms of the Service.

In this regard, they confirm that they have made their choice in full knowledge of the facts and accept sole responsibility for the choice of Service they have booked; consequently, the Hotel cannot be held liable in this respect.

The booking process set out below applies to bookings made via the Hotel’s Website; other booking methods follow a similar process, although there may be certain differences. In case of doubt, the Customer may contact the Hotel directly.

Booking on the Website is carried out in several stages:

The Customer selects a Service on the Hotel’s Website. They then provide various required details marked with an asterisk (*) and listed in section II.4 of the data processing policy below.

Each Hotel has a free-text field allowing the Customer to specify any special requests (such as: special occasions, parking requests, late arrivals, etc.);

The Customer checks on the booking page that the various items in their basket are correct and, if necessary, corrects any errors;
After selecting and filling in the various details, the Customer confirms their choice by clicking on the ‘BOOK AND PAY NOW’ button;

The Customer is informed that only the ‘BOOK AND PAY NOW’ button redirects them to the payment platform. The ‘BOOK’ or ‘ADD’ buttons merely allow the Customer to add items to their basket on the Website.

The Customer is then redirected to the ‘Paybox’ payment platform, where they select their preferred payment method. The Hotel accepts payments by Carte Bleue, Visa, Mastercard and American Express. After selecting the payment method, the Customer confirms their choice by clicking on the ‘Make payment’ button;
The Customer proceeds to pay for the selected service by entering their bank details and then clicking on the ‘Confirm’ button;
Once the booking has been made and confirmed, the Customer receives a confirmation email at the email address they have provided.

For all intents and purposes, the Customer is advised, prior to making any booking, to contact the Hotel should they have any doubts regarding their booking or the booking process. The Hotel’s email and telephone contact details are listed on the Website.

Terms and Conditions of Stay at the Hotel

A- General Provisions

In accordance with the law, the Guest may be asked to complete a police registration form on arrival at the Hotel. Presentation of a valid form of identification will determine whether or not the Guest is required to complete the form.
Please note that the presentation of a valid form of identification is compulsory. Any refusal to present a valid form of identification may result in refusal of access to the Hotel.
The Guest is invited to consult the Website or contact the Hotel to find out about the availability and terms of any additional services offered alongside the accommodation.
The photographs on the Website and on partner platforms are for illustrative purposes only. There may be variations in the layout and décor from one room to another within the same category.
Rooms are available from 3.00 pm on the day of the Guests’ arrival and must be vacated by 12.00 noon on the day of departure at the latest, unless otherwise specified below.

5.1 For the Hôtel & Spa Régent Petite France and the Hôtel Les Haras, rooms are available from 4.00 pm on the day of guests’ arrival and must be vacated by 12.00 noon on the day of departure at the latest.

5.2 At the Grand Hôtel Bristol, rooms are available from 4.00 pm on the day of guests’ arrival and must be vacated by 11.00 am on the day of departure at the latest.

5.3 At the Hôtel Paul & Pia, rooms are available from 3.00 pm on the day of the guests’ arrival and must be vacated by 11.00 am on the day of departure at the latest.

Any Guest wishing to arrange alternative arrival or departure times must request this at the time of booking or on arrival at the Hotel (during check-in). Unless the Hotel agrees otherwise, any overstay beyond these times will result in an additional charge at the current rate of the Hotel in question.
In the event that the Guest has left belongings in the room (luggage, personal effects, etc.) after the scheduled departure time, without having requested an adjustment to this time, the Hotel reserves the right to remove them from the room and place them in the luggage room or at reception, in order to ensure the room remains available for use. Any belongings thus removed from the room will be returned to the Guest upon reque

B- Guest Conduct

Any behaviour contrary to public decency or public order, or in breach of the provisions of these General Terms and Conditions, will result in the Hotel asking the Guest to leave the premises without any compensation or refund if payment has already been made. The Guest must also settle the cost of their stay before leaving the Hotel.
In any event, in the event of proven misconduct or behaviour deemed inappropriate for a stay at the Hotel, the Hotel reserves the right to determine, at its sole discretion, whether to accept any future bookings from the Guest in question.
The Hotel also reserves the right to amend or cancel the booking, as well as the rates and terms and conditions, if the room is used for other purposes such as, but not limited to, parties, dinners, meetings, photo or video shoots, film shoots or interviews, exhibition spaces, etc.
The number of people in the rooms must not exceed the number of people stated on the booking and must not exceed the room’s stated maximum capacity. Should the number of people stated on the booking not be adhered to, the Hotel reserves the right to refuse to make the booked room available to the Guest, without compensation or refund of any deposits previously paid.
Smoking and/or vaping are prohibited throughout the Hotel, both in communal areas and in private rooms. If a persistent smell of smoke is detected in a room during or after the Guest’s departure, a charge of €250 will be payable to cover the cost of cleaning the room. The Guest agrees to and undertakes to comply with this policy, and unconditionally authorises the Hotel to charge €250 to the credit card provided as security in the event of a breach of this clause, or to invoice the Guest for this amount of €250.
The consumption of food and drink other than that provided by the Hotel or its catering service is prohibited.
It is expressly agreed that the Guest must use the showers exclusively in the specific areas designated for this purpose; namely, the shower trays and/or bathtubs, to the exclusion of any other location. The use of showers outside these areas shall result in the Guest being liable to compensate the Hotel for the full extent of the damage suffered (including, in particular, the cost of repairs required to restore ceilings and paintwork, restore flooring, and loss of earnings resulting from the closure of the affected rooms, etc.)
The Guest also undertakes to use all equipment and items made available to them responsibly, both in the communal areas and in the private areas. At the end of the stay, the Guest may be held liable in the event of damage to, loss of, theft of or destruction of any item located within the Hotel (rooms, communal areas, lounges, etc.), and shall be required to compensate the Hotel for any resulting loss.
In the event of a false fire alarm, the Guest responsible shall be required to cover the costs of any discounts offered to other Guests by way of compensation.
Where a Guest uses the minibar facilities and/or consumes additional drinks or snacks subject to a charge without declaring this on departure, the Hotel reserves the right to charge the amount equivalent to the items consumed following an inspection of the room, even if the Guest has already left and settled their bill. Prices for minibar services and drinks served at the bar are available in the room or, failing that, on request from the Hotel.
The Hotel offers free Wi-Fi access enabling guests to connect to the internet. The Guest undertakes not to use the IT resources made available by the Hotel in any way for the purposes of reproducing, performing, making available or communicating to the public works or material protected by copyright or performance rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the rights holders referred to in Books I and II of the Intellectual Property Code, where such authorisation is required. Should the Guest fail to comply with the aforementioned obligations, they may be charged with the offence of infringement (Article L. 335-3 of the Intellectual Property Code). The Guest is also required to comply with the security policy of the Hotel’s internet service provider, in particular the rules governing the use of security measures implemented to prevent the unlawful use of IT resources. Illegal downloading is strictly prohibited and is the responsibility of the Guest.
Bicycles, scooters or similar items must not be brought into guest rooms. The Hotel reception will offer the Guest a parking solution.

C- Pets

The Hotel permits certain pets provided they are kept on a lead or in a cage in communal areas and are not likely to cause damage or a nuisance to Guests or Hotel staff.
Permission must be requested in advance from the Hotel and the restaurant, accompanied by details of the pet.

An additional charge applies per pet per night.
The guest is liable for any damage caused by their pet.
Hotel staff will not enter the room if the guest is not present. Therefore, during cleaning hours, the pet must be removed or the guest must be present.
Cancellation and amendments

A- By the Customer

The Customer is reminded that, in accordance with Article L. 221-28-12 of the Consumer Code, they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code.
The Terms and Conditions of Sale for the booked rate, as accepted by the Customer, set out the procedures for cancelling and/or amending the booking. Bookings made with prepayment for a non-refundable and non-cancellable rate cannot be amended, cancelled and/or refunded (including refunds made via an alternative payment method). For bookings on a flexible rate, the Customer must provide valid credit card details at the time of booking to guarantee the reservation. In this regard, the Hotel may carry out a pre-authorisation prior to the stay for verification purposes.
In the case of a pre-paid booking on a non-refundable and non-cancellable rate, cutting short the stay will not give rise to any refund.
In the event of a ‘no-show’, that is to say, in the event of a booking that has not been cancelled but for which the guest has not checked in at the Hotel on the scheduled arrival date, and provided that the booking was guaranteed by credit card or prepaid, the Hotel will charge the equivalent of one night’s stay as a cancellation fee, or will not refund the amount paid as a prepayment. If several nights have been booked, the cancellation terms will apply in accordance with the Terms and Conditions of Sale for the booked rate.

B- On the part of the Hotel

Should it prove impossible to make the reserved room available to the Guest, or in the event of exceptional circumstances or force majeure, the Hotel may offer the Guest alternative accommodation or, failing that, a refund of the full amount paid to the Hotel for the stay. The alternative accommodation offered will be in a hotel of at least an equivalent category or, if of a lower category, a room of a higher standard than that originally booked, providing services of a similar nature. In the event of re-accommodation, the Guest may also request the cancellation of their booking, which will then result in an immediate refund, without the Guest being entitled to claim any further compensation or indemnity.

Prices
The prices relating to the booking of Services are provided before and at the time of booking.
The prices quoted are per room for the number of people and the dates selected. Unless otherwise stated, ancillary services (breakfast, parking, etc.) are not included in the price. Upon confirmation of the Customer’s booking, the total amount for the booking of Services will be shown.
Prices include VAT at the rate applicable on the day of booking, and any change in the applicable VAT rate will be automatically reflected in the prices quoted on the date of invoicing.
Prices are confirmed to the Customer inclusive of all taxes (TTC), in the Hotel’s trading currency (the Euro). The prices quoted are valid only for a specified period.
The tourist tax, and any other local taxes specific to the municipalities indicated for each rate, are to be paid directly on site to the Hotel, except in the case of online prepayment, where this amount may be included. Any changes to, or the introduction of, new statutory or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices quoted on the date of invoicing. The Guest undertakes to pay the various taxes to the booked hotel without any objection.

VII. Payment

The Customer must provide their payment details either to prepay the booking prior to their stay, or as a guarantee for the booking in the event of a ‘no-show’. In any event, the Customer must present, upon first request, the credit or debit card used to guarantee the booking or make the prepayment, in order to verify the Customer’s identity.
The online payment methods available may include Visa, Mastercard, American Express, etc. This list is subject to change.
The payment will be debited in accordance with the terms set out at the time of booking.
When making a booking through the booking centre or directly with the Hotel for an amount exceeding 2,000 euros (including VAT), the Guest will always be asked to make payment by bank transfer.
Payment by bank transfer may also be requested for lower amounts or at the Customer’s express request.
In the event of payment on arrival, the Hotel may accept different methods of payment, but the Customer must present the bank card used to guarantee the booking or make the prepayment for identification purposes. The Hotel may also ask the Customer to present proof of identity.
Where the guest’s tax residence is in France, any cash payment may not exceed 1,000 euros. Where the guest’s tax residence is abroad, the cash payment may not exceed 15,000 euros.
If the Guest has not prepaid for their stay, the Hotel will ask the Guest, on arrival, for a security deposit or authorisation to charge their credit card to guarantee the stay, corresponding to the total cost of the nights’ accommodation. At the Hotel’s discretion, the Guest may be asked to pay for the booked stay and any additional services upon arrival at the Hotel.

VIII. Insurance and Liability

The Customer shall be liable for any loss or damage, including personal injury, property damage and consequential loss, for which they may be held liable under this contract, and in particular for any damage or risks arising from the exercise of their profession or business activities and, more generally, any damage caused to the Hotel, the Hotel’s furnishings, the Hotel’s service providers and their equipment, or to the Hotel’s guests or external parties, arising from the Guest’s actions. In this context, the Guest acts as guarantor for the Hotel and undertakes to act on its behalf in respect of any claim made by a guest of the Hotel or a third party relating to the performance of the contract. In all cases, the Guest hereby indemnifies the Hotel against any liability claims relating to their stay and the conduct of their business or profession, and shall join the proceedings in any legal action that may be brought on these grounds by any of the parties involved against the Hotel.
The Guest shall bear the costs and be liable for the payment of any compensation or damages that may be claimed from the Hotel in this regard in connection with the signing, performance or termination of this contract.

The Guest must take responsibility for the safekeeping of any goods and equipment they have brought with them. The Guest certifies that they are insured with a reputable and solvent insurance company to cover the financial consequences of their civil liability, including, in particular, damage and risks associated with the conduct of their business and, more generally, any loss or damage caused to the Hotel as a result of the performance of this contract. The Guest undertakes to maintain adequate liability cover for the entire duration of the hotel services forming the subject of the stay. In particular, the Guest is advised to take out specific insurance in the event of the presence of large items of equipment or valuable goods, as the Hotel cannot be held liable in the event of damage to or theft of such goods. The Guest is liable for all damage caused by themselves or their guests and undertakes, in the event of damage to the premises made available, to bear the costs of restoring such premises to their original condition. Under no circumstances shall the Hotel be held liable for damage of any kind, in particular fire or theft, which may affect items or equipment left by the Guest during their stay.
Any parcels, packages or other items delivered to the Hotel before and during the stay may be accepted by the Hotel. However, under no circumstances shall the Hotel be held liable for any incident, damage, incorrect number of parcels, damaged parcels or any delivery issues. In the event of a problem, the Guest undertakes to contact the supplier or carrier directly.
It is hereby specified that if the Guest wishes to engage service providers to organise their stay, they must first obtain the Hotel’s written consent. The Guest shall be solely liable for any damage that may be caused by the service providers they have engaged at the Hotel. In the event of damage or deterioration caused by a service provider brought into the Hotel by the Guest, the Hotel will send the Guest an invoice for the necessary repairs, and the Guest undertakes to settle this invoice within 10 days of receipt, without any right of dispute.
In any event, the Guest shall bear all financial consequences of any damage they cause.
The Hotel accepts no liability for theft, loss or damage to guests’ personal belongings during their stay resulting from their own actions (negligence, failure to comply with the Hotel’s safety instructions, failure to deposit valuables in the safe provided in the room, etc.).
Furthermore, insofar as the Hotel provides guests with individual safes for their free use, the combination for which is at their discretion, the guest is required to store their valuable personal belongings in these safes.

Guests are strictly prohibited from bringing into the Hotel any personal belongings that are dangerous or incompatible with the nature and tranquillity of their stay. To this end, it is strictly forbidden to use personal electrical or gas appliances or equipment without the Hotel’s express authorisation. This prohibition includes, in particular, but is not limited to, portable stoves, barbecues, deep fryers, ovens and coffee makers. Furthermore, the use of candles is strictly prohibited in guest rooms and in the Hotel’s communal areas.
The Guest is responsible for ensuring the safety of their personal belongings and must not leave them unattended within the Hotel premises outside their room. Furthermore, they must ensure that their room is properly closed and locked.
Some hotels may offer private car parks and/or garages to guests. These are neither monitored, nor guarded, nor secured. The hotel accepts no liability in the event of loss, theft or damage to the vehicle and/or its contents, including accessories (ski racks, bike racks, bicycles, etc.) within the car park and/or garage, particularly if the Guest has left personal effects and/or valuables in and/or on their vehicle, or has failed to lock the vehicle or close its windows.
Some Hotels offer an additional car park facility. Any claim, particularly in the event of damage or theft of or from the Guest’s vehicle, must be made directly to the car park operator.
The Guest is liable for any damage, deterioration or vandalism that may arise as a result of their occupation of the premises, whether to movable property or to the building itself, whether or not it belongs to the Hotel, as well as for any damage caused to equipment belonging to external service providers and any damage caused to other guests at the Hotel. Consequently, the Hotel is entitled to require the Guest to make good any damage caused by their actions and to vacate the premises under the same conditions as those set out in IV.B.1 of these General Terms and Conditions.
The Hotel may, as appropriate, offer a laundry service to the Guest. A handover form is made available to the Guest in their room or directly at the Hotel reception. This form specifies the price of the service, the terms and conditions under which the service is provided, the quality of the services offered, and the terms of compensation in the event of loss or damage to items, in the form of a fixed and final compensation payment.
The Hotel wishes to point out that the laundry service is provided by an external service provider to whom the laundry is entrusted. Please note that this service provider may, at its discretion, refuse to accept an item or express any reservations regarding the cleaning of said item. The Hotel accepts no liability in the event of colour fading, damage, discolouration or shrinkage of an item. The Hotel is not liable for items left with the service provider and not claimed after one month, nor for items lost by the service provider. The Hotel reminds guests that the service provider does not guarantee items containing heat-sealed materials or buttons and trimmings that may react to the products used.
It is specified that the liability of the aforementioned service provider shall not exceed 10 times the cost of cleaning the damaged or lost item.
The Guest may not bring any claim against the Hotel or seek damages in the event that works (including any type of renovation, maintenance, etc.) take place, during all or part of the stay, either on the Hotel premises or elsewhere.
The Hôtel & Spa Régent Petite France and the Hôtel les Haras have spas and treatment areas. The Hôtel Régent Contades has a sanarium. The terms and conditions of access to these facilities are set out specifically by the hotels concerned and must be checked by the guest prior to use (minimum age, maximum number of guests, permitted duration, etc.). The Hotel shall not be held liable for any accident arising from the guest’s state of health: indeed, it is the guest’s responsibility to consult their doctor in advance and to ensure that their state of health does not present any contraindications in relation to the services offered by the spa, treatment areas or Sanarium. The Hotel reserves the right to exclude from these areas any persons who fail to respect the tranquillity of the premises.
Whilst some hotels provide fitness facilities, the hotel cannot be held liable for any accident arising from the guest’s state of health. Guests are responsible for consulting their doctor in advance and ensuring that their state of health does not present any contraindications to taking part in the sports and activities on offer and/or available.

Force Majeure – Pandemic

The obligations set out herein shall not apply or shall be suspended if their performance has become impossible due to a force majeure event. The parties agree that, for the purposes of this agreement, force majeure means an event beyond the debtor’s control (for example, war, a pandemic accompanied by travel restrictions or lockdown measures, a natural disaster, etc.) which could not reasonably have been foreseen at the time the contract/quote was concluded and the effects of which cannot be avoided by appropriate measures, thereby preventing the debtor from performing its obligation. The Parties shall use their best endeavours to prevent or minimise the effects of any failure to perform the contract/quote caused by an event of force majeure; the Party wishing to invoke a force majeure event must immediately notify the other Party of the start and end of that event; otherwise, it cannot be relieved of its liability.

In such a case, the deposit will be retained and may be reused for a future stay within 12 months of the originally scheduled arrival date.

Complaints and disputes

In the event of a dispute, complaint or disagreement regarding any part of the invoice, the Customer undertakes to pay the undisputed portion without delay and to notify the Hotel concerned in writing of the reason for and the amount of the dispute within seven (7) days of the end of their stay. Once this period has elapsed, the service and the invoice shall be deemed to have been accepted and shall not give rise to any subsequent claim on the part of the Customer.

After contacting Customer Services or the Hotel, and in the absence of a satisfactory response or any response at all within 60 days, the Customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are set out below:

Submission by post: MTV – MEDIATION TOURISME VOYAGE, Complaints Submission Department, PO Box 30958, 75383 PARIS CEDEX 08

Submission online: Request for referral – mtv

The Hotel is a member of the Tourism and Travel Mediation Scheme as a member of the trade association ‘UMIH’, duly listed on the website www.mtv.travel under the ‘Members’ tab.

The Customer is informed of the existence of an online dispute resolution (ODR) platform operated by the European Commission and accessible via the following link:

Online Dispute Resolution | European Commission (europa.eu)

https://consumer-redress.ec.europa.eu/

XII. Applicable law and jurisdiction in the event of a dispute

These General Terms and Conditions of Sale of the Hotel, the associated contract and any disputes or litigation arising from their interpretation shall be governed by French law. Any dispute must be brought exclusively before the Strasbourg Judicial Court.